Privacy Policy
We are committed to maintaining the accuracy, confidentiality, and security of your personal information.
Last updated: March 2025. This Privacy Policy governs how Litchquor Ltd collects, uses, and protects your personal information in accordance with the Mauritius Data Protection Act (DPA) 2017 and international best practices for electronic commerce.
Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated individuals who are responsible for compliance with our privacy policy and data protection regulations.
Identifying Purposes
We collect, use, and disclose Personal Information to provide you with the products or services you have requested (such as the sale and delivery of spirits) and to offer you additional products we believe you might be interested in. This includes age verification to ensure compliance with Mauritian alcohol laws. The purposes for which we collect Personal Information will be identified before or at the time we collect the information.
Consent
Knowledge and consent are required for the collection, use, or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information (such as proof of age or delivery address) may limit our ability to provide our products to you.
Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone, or via the Internet.
Limiting Use, Disclosure, and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required by law. We may share your information with trusted third parties, such as delivery couriers and payment processors (MIPS), solely to fulfill your order. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it.
Accuracy
Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure.
Openness
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Customer Access
Upon request, you will be informed of the existence, use, and disclosure of your Personal Information and will be given access to it. You may verify the accuracy and completeness of your information and request amendments if appropriate.
Handling Customer Complaints and Suggestions
You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting us at:
- info@litchquor.com
Additional Information
Cookies & Google Analytics
A cookie is a small computer file stored on your hard drive when you visit our website. We use cookies to improve functionality and provide a customized experience. Our website uses Google Analytics to track visitor behavior and site performance. This data helps us understand our audience and improve our service. You may change your browser settings to decline cookies, though this may affect website performance.
Other Websites
Our website may contain links to third-party sites not governed by this policy. We are not responsible for the privacy practices employed by third-party websites and suggest you examine their privacy statements.
Payment Security
We accept multiple modes of payment such as Credit Cards, Bank transfers, and Juice. All online payments are secured by SSL (Secure Socket Layer) encryption. We process payments through MIPS MyPay, which does not store card details. MIPS is a PCI (Payment Card Industry) compliant payment ecosystem. Online payment options are securely processed through the payment gateway of our national bank partner, MCB (The Mauritius Commercial Bank). Your card data is safely encrypted as it travels over the Internet.